Frequently Asked Questions

You can purchase tickets from the La Perle website, PlatinumList or via one of the dedicated ticketing counters situated in La Perle, Al Habtoor City.

If your tickets have been lost, stolen or damaged then please visit the ticket booth along with proof of purchase, where they will investigate the issue and possibly provide a replacement ticket.

There are no refunds or exchanges in the case of personal circumstances. In the event of a show being cancelled, a new show will be rescheduled or a voucher will be provided.

You can access your tickets via email confirmation, mobile website, or print your tickets at home. Tickets can be collected at the ticketing counter in La Perle, Al Habtoor City.

No, any tickets that were resold will be voided without any refund.

Designated seats will be held for audience members with special needs, as well as those accompanying them. In order to make a special access booking, contact boxoffice@laperle.com

For all bookings of 20 or more, please contact the group sales team sales@laperle.com

For all business bookings, please contact the sales team sales@laperle.com

You can book up to 20 tickets in one transaction – for bookings of 20 or more please contact the sales team through sales@laperle.com, who will gladly assist with your request

In the event that a performance is cancelled, a new performance will be scheduled or you will be provided with a voucher for your ticket. Proof of purchase will be required for any refund or exchange and La Perle will communicate with the owner of the ticket as to how and when the refund or exchange can take place.

If you have forgotten your tickets, please visit the ticket booth, along with proof of purchase in order for them to possibly provide you with a replacement ticket.

Yes – tickets can be purchased via the La Perle website or www.Platinumlist.net

Yes – during the booking process, when prompted, just click on your chosen available seat(s) and they will be reserved for you.

Yes, La Perle is a great night out for families. Childrens ages 2+ are allowed to attend and MUST have a ticket. 

If you arrive late to a show, you will only be admitted into the venue during a suitable break in order to avoid disturbing other audience members. Latecomers may also be seated in different seats to avoid disruption of the show. 

There are no refunds or exchanges as a result of personal circumstances.

All audience members who choose to collect their tickets in person will need to present the credit card used for the reservation and a photo ID for verification purposes.

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